Customer Service
Shipping
You must be 21 years of age or older to order or receive alcoholic beverages from Opus One. Receipt of shipments containing alcoholic beverages requires the signature of an adult. Wines purchased from Opus One are not for resale and are for personal consumption only.
Credit Card Charges
Orders are by credit card only. We accept Visa, MasterCard, American Express, Diners Club and JCB. Personal checks are not accepted.
We Ship To the Following Locations
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following countries and states within the United States:
|
Australia |
France |
Japan |
Singapore |
|
Alaska California Colorado Connecticut Florida Georgia |
Hawaii Idaho Illinois Iowa Kansas Louisiana |
Maine Michigan Minnesota Missouri Montana Nebraska |
Nevada New Hampshire New Mexico New York North Carolina |
North Dakota Ohio Oregon South Carolina Tennessee Texas |
Virginia Vermont Wash. DC Washington Wisconsin Wyoming |
Order confirmations
Once you place your online order, Opus One will send an email order confirmation to the email address associated with your account. Emails are sent to acknowledge new orders and shipments. Email confirmations are still sent to customers who have opted out of receiving other emails from Opus One.
Shipping Methods & Costs
Orders are processed Monday through Friday. Expect orders to take two to five days for processing.
During the summer months, we will be shipping overnight priority, and international priority with a cooling gel pack.
Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits his or her right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to Opus One.
We are not responsible for duties and taxes in countries outside the United States. Please make sure you know the custom fees for your country before ordering.
All costs associated with the return of wine or other products to Opus One due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damage in transit, customers are responsible for filing claims directly with the appropriate third party transit carrier (UPS or FedEx.)
Shipping charges include costs for third party transit and all product-handling costs. Orders are processed following credit card authorization and are shipped weather permitting. We will not release wine for shipment during weather extremes. Instead the shipment will be held until conditions are suitable for the transit of wine.
Return policy
Wine is a perishable commodity. It is intolerant of temperature extremes: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Opus One makes every effort to ensure a safe delivery of your wine to your home or business. Opus One is not responsible for, and will not replace, wine that is damaged by extreme weather conditions during shipment. When the common carrier takes possession of your wine order, responsibility for the wine transfers to the purchaser.
Credit Card Refunds
Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit fees imposed by the carrier. Refunds will be applied to the credit card used at the time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
