Customer Service

Shipping

You must be 21 years of age or older to order or receive alcoholic beverages from Opus One. Receipt of shipments containing alcoholic beverages requires the signature of an adult. Wines purchased from Opus One are not for resale and are for personal consumption only.

Credit Card Charges

Orders are by credit card only. We accept Visa, MasterCard, American Express, Diners Club and JCB. Personal checks are not accepted.

We Ship To the Following Locations

Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following countries and states within the United States:

Australia
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Finland
France

Germany
Greece 
Hong Kong
Hungary
Italy
Japan
Liechtenstein
Luxembourg

Macau
Malta
Netherlands
New Zealand
Philippines
Portugal
Romania
Singapore

Slovenia
Slovakia
Switzerland
Thailand
United Kingdom
United States (see states below)

Alaska
California
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Iowa
Kansas
Louisiana (Overture only)

Maine
Michigan
Minnesota
Missouri
Nebraska
Nevada

New Hampshire
New Mexico
New York
North Carolina
Ohio

Oregon
South Carolina
Tennessee
Texas
Vermont
Virginia
Wash. DC
Washington
West Virginia
Wisconsin
Wyoming

Shipping Methods & Costs

Domestic orders are shipped Monday through Thursday. International orders are shipped Monday through Wednesday.  Expect both domestic and international orders to take seven to eleven business days to process and ship.

To protect the integrity of the wine we ship Federal Express Air, and Federal Express International Priority with a cooling gel pack.

Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits his or her right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to Opus One.

We are not responsible for duties and taxes in countries outside the United States. Please make sure you know the custom fees for your country before ordering.

All costs associated with the return of wine or other products to Opus One due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damage in transit, customers are responsible for filing claims directly with the appropriate third party transit carrier (UPS or FedEx.)

Shipping charges include costs for third party transit and all product-handling costs. Orders are processed following credit card authorization and are shipped weather permitting.  We will not release wine for shipment during weather extremes.  Instead the shipment will be held until conditions are suitable for the transit of wine.

Order confirmations

Once you place your online order, Opus One will send an order confirmation via email to the email address associated with your account. When the order has been processed and shipped a second email will be sent with order tracking information to the email address associated with the shipping address.

Please note: order and shipment confirmation emails are sent to all customers who place their order online, including those who have opted out of receiving other emails from Opus One.

Return policy

Wine is a perishable commodity. It is intolerant of temperature extremes: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Opus One makes every effort to ensure a safe delivery of your wine to your home or business. Opus One is not responsible for, and will not replace, wine that is damaged by extreme weather conditions during shipment. When the common carrier takes possession of your wine order, responsibility for the wine transfers to the purchaser.

Credit Card Refunds

Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit fees imposed by the carrier. Refunds will be applied to the credit card used at the time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.